FAQs : Frequently Asked Questions - I Giardini di Giulia at your service

Shipping starts at 5.45 euros for orders up to and including 69 euros and is free for orders over 69 euros throughout Italy. For personalized items and bulky shipments, the cost is calculated on a case-by-case basis. The cost is always shown in the cart before payment. Different rates apply to smaller islands, remote areas, and international shipments, and are always shown at checkout.

Orders received by 10:00 a.m., Monday through Friday, are shipped the same day; those received after 10:00 a.m. are shipped the next business day, while Saturday and Sunday orders are shipped on Monday. Delivery takes 12-48 hours from shipment; delivery times may be longer for islands and remote areas. For pots, delivery takes 5-7 business days. For personalized favors, the processing times indicated on the product page apply.

Yes, we ship throughout Europe and to many non-EU countries. Rates and delivery times vary depending on the destination and are always shown during checkout.

We use a patented packaging system, developed in-house for transporting live plants. Each specimen is protected with shock-resistant materials, internal supports, and breathable coverings that preserve the integrity of the plant and pot.

Yes. As soon as the order is handed over to the courier, you will receive an automatic email with the tracking number and a link to monitor the shipment.

Yes, you can choose free pickup at our location in Ruvo di Puglia (BA). We will contact you when the order is ready.

We do not include receipts, invoices, or prices in any package, with or without gift wrapping: the order confirmation is sent only by email to the purchaser.

Credit and debit cards (Visa, Mastercard, American Express), PayPal, Satispay, advance bank transfer and Klarna. All can be selected during checkout.

Yes. The site uses 256-bit SSL encryption, and all card payments are processed through PCI DSS-certified gateways. Your card details are never stored on our servers.

Yes, with Klarna you can split the payment into 3 interest-free installments. The option is available at checkout for eligible orders.

For cards and PayPal, payment is charged when the order is confirmed. For bank transfers, the order is processed after payment is received.

Yes, on request. Enter your billing details with your VAT number and SDI/PEC code during checkout, or write to amministrazione@igiardinidigiulia.it.

It depends on the type of product.

Pots, ceramics, preserved greenery and home accessories: yes. You have the right to withdraw within 14 days of receipt, as provided for by the Consumer Code (Legislative Decree 206/2005). The product must be returned intact, unused and in its original packaging.

Live plants: no. They are goods that risk deteriorating quickly, and the law expressly excludes them from the right of withdrawal (Article 59, paragraph 1, letter d). A plant sent back travels closed up and in the dark for days and almost always arrives compromised.

This does not leave you without protection: if a plant arrives damaged or differs from the one you ordered, you are entitled to a replacement or refund. Contact us before sending anything back (+39 080 908 0109 or info@igiardinidigiulia.it). Details are available on the Withdrawing from the contract page.

Contact support by email (info@igiardinidigiulia.it) or phone (+39 080 908 0109), stating your order number and the reason. Always contact us before shipping anything. For live plants, a few photos are often enough. The refund will be issued within 14 days of receiving the return. See also the returns and refunds policy.

Arrival guarantee: if the plant arrives damaged, send us a photo and we will always find a solution. Send photos of the product and packaging to info@igiardinidigiulia.it. Do not return live plants on your own initiative: the return journey will damage them.

No, the law provides for exceptions. The right of withdrawal does not apply to: live plants and cut flowers (Article 59, paragraph 1, letter d); made-to-measure or personalized products made at your request, such as engraved favors and plant paintings created to order (Article 59, paragraph 1, letter c).

The right of withdrawal still applies to pots, ceramics, catalog preserved greenery, and home accessories. And the statutory guarantee of conformity remains valid for all products.

Every plant we ship comes with a care sheet providing instructions on light, watering, temperature, and fertilization. The instructions vary according to the species.

It depends on the species, season, temperature, and humidity. As a general rule, make sure the soil is dry on the surface before watering. Precise instructions are provided in the care sheet included with every order.

Yellow leaves may indicate too much or too little water, inadequate light, transport stress, or a nutritional deficiency. Check the environmental conditions and compare them with the care sheet. If the problem persists, contact us with a photo.

Yes, with our arrival guarantee: if the plant arrives damaged, send us a photo and we will always find a solution. For subsequent care, we offer free assistance by email and phone.

It consists of real plants and mosses that undergo a natural preservation process replacing the sap with a glycerin-based solution, preserving their natural appearance for years without watering, sunlight, or pruning.

Yes, 100%. They are authentic plants and mosses preserved to maintain their appearance over time. They are not artificial or synthetic materials.

Practically no maintenance. It does not require water, sunlight, or pruning. Direct exposure to intense sunlight and environments with humidity above 80% should be avoided. For cleaning, simply use a gentle stream of air.

Indoors, away from direct light and excessive humidity, it generally maintains its appearance for 5 to 10 years or longer.

Yes. We have an online configurator that lets you design the picture by choosing the dimensions, type of moss, and composition, with automatic price calculation. Access it from the dedicated page.

Yes, we create green walls for homes, offices, restaurants, hotels, and commercial spaces. For large-scale projects, contact us for a personalized quote.

Yes, we specialize in personalized green favors for weddings, baptisms, communions, confirmations, and any event. Each favor is made in our in-house workshop.

There is no minimum order, except for favors with terrariums, which are shipped with orders of at least €300. You can order any quantity, even just a few pieces. Contact us with the details of your event and we will prepare a no-obligation quote.

Much less time than you might think. We produce everything in-house — plants, ceramics, graphics, and packaging — and personalized favors follow the processing times indicated on the product page. We also handle events with short lead times. For very large orders, it is advisable to contact us a few weeks in advance.

Yes, upon request we can prepare samples of the selected favors. You can also visit our location in Ruvo di Puglia by appointment.

Yes, we have a dedicated B2B channel for florists, garden centers, furniture stores, architects, interior designers, and professionals. Dedicated commercial terms, reserved price lists, and personalized support.

A VAT number, a business in the floristry, furniture, or related sectors, and a minimum order of 400 euros are required. This minimum applies exclusively to the B2B channel: private customers purchasing through the website have no minimum order, except for terrariums, which are shipped with orders of at least €300. Request access at b2bgiulia.it.

Yes, we create personalized green corporate gifts with your logo and brand colors. Solutions for every budget and occasion: corporate events, Christmas gifts, and welcome kits.

Yes, we provide plants and consulting for the green furnishing of offices, showrooms, restaurants, hotels, and commercial spaces, including preserved moss walls and custom display corners.

Phone +39 080 908 0109, WhatsApp +39 349 709 1929, email info@igiardinidigiulia.it, or the contact form. A dedicated line is available for retailers and B2B inquiries: +39 080 908 0112. We respond to emails promptly.

Our headquarters and greenhouses are located at Via dei Fiori 3, 70037 Ruvo di Puglia (BA), Italy. We can be reached via SS96 and SS98.

Yes, by appointment. Contact us to arrange a date and time: we will be happy to show you the greenhouses and the workshop where ceramics, arrangements, and party favors are created.

From Monday to Friday 08:30-17:00 and Saturday 08:30-12:00. For urgent inquiries about ongoing orders, WhatsApp is usually the fastest channel.